We are looking for a Patient Account Reimbursement Specialist to join our Billling & Collections team. This position is responsible for taking inbound calls from patients, providers and other internal customers to resolve billing related inquiries. This is a full-time remote position Monday – Friday 9:30am to 6pm MST after training.
Responsibilities
- Primary job function is taking inbound calls from patients to resolve billing related inquiries.
- Works aged patient accounts, researches and reconciles credit balance accounts and processes adjustments as needed.
- Interacts with patients, clinicians, insurers, Reimbursement Supervisor and Billing management to ensure timely processing of workload.
- Reviews patient’s insurance coverage for genetic testing.
- Document activities appropriately in process notes.
- Participates in the Quality Assurance plan.
- Complies with applicable CLIA and HIPAA regulations.
Qualifications
- High School Diploma or GED required
- 1-year customer service/call center experience preferred
- 1-year of experience working in medical billing, health insurance or collections with demonstrated results preferred.
- Insurance billing experience is preferred.
- Bilingual English/Spanish preferred.
- Good problem solving and decision-making skills.
- Excellent customer service and phone skills.
- Excellent time management, organizational, communication, multitasking and teamwork skills.
- Working knowledge of ICD-10, CPT and HCPCS coding (preferred but not required).
- Ability to successfully navigate between multiple systems throughout the course of the work-day. This includes but is not limited to billing software, written Standard Operating Procedures and payment portals.
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