Job Description

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

The Employee Relations Specialist has a variety of responsibilities in support of the Help at Home field offices. This position is responsible for the intake, guidance, and resolution of employee relations related inquiries and concerns regarding policies, procedures, and varied workplace concerns from employees. The Employee Relations Specialist participates in ensuring compliance with all federal, state, and local employment laws, Company Policy, and the Code of Business Conduct and Ethics. Working in close partnership with the HR team, this position is responsible for delivering relevant and effective workplace solutions and is also responsible for multiple levels of administrative support within HR.

This is a REMOTE role.

As a key member of the team:

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

 Essential Duties and Responsibilities:

• The mission of this role is to ensure conformity and adherence with all applicable federal and state laws and regulations, as well as ensure that Help at Homes policies are applied fairly and consistently across all compliance cases as it relates to disciplinary recommendations.
• Reviews high volume of compliance cases in a quick and efficient manner and provides all disciplinary recommendations.
• Has the ability to quickly identify pain points or bottlenecks and recommend appropriate resolutions.
• Support the designing and implementation of quarterly assessments to identify market trends, and areas of improvement between Employee Relations, Compliance, and Legal.
• Provides ongoing support and guidance to market leaders on Employee Relations practices, policies, and employment regulatory requirements.
• Partners with legal resources as needed.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Strong knowledge of human resource policies/procedures and knowledge of federal employment/labor laws (i.e. ADAAA, FMLA, FLSA, etc.) 
• Demonstrated use of judgement that is consistent with standards, practices, procedures, regulation, or state & federal employment laws and the ability to articulate reasoned rationale for Employee Relations recommendations to leadership that mitigate risk to the organization.
• Experience communicating and delivering recommendations to all levels of management.
• Excellent problem solving and conflict resolution skills
• Listening and consulting skills
• Demonstrates a continuous improvement mindset related to HR practices and processes
• Ability to comprehend compliance, internal audit, and training/development policies
• Ability to comprehend, interpret, and communicate Company policy and the Business Code of Conduct and Ethics.
• Excellent verbal and written communication skills.

Education and Experience:

• Bachelor’s degree in human resources or closely related degree; a combination of experience and education may be considered in lieu of degree
• A minimum of five (5) years of experience in Human Resources
• Experience effectively conducting complex workplace investigations, in a high- volume environment
• Experience in Human Resources supporting employees working in the field across multiple states preferred
• HRIS experience (i.e. UKG, Workday, Oracle) preferred