Job Details
Remote Type
Fully Remote
Description
A Reference Specialist obtains personal and/or professional reference information from individuals and employers provided by the candidate. They also obtain renter information from landlord for tenant verifications.
Duties and Responsibilities
- Handle inbound and outbound calls as well as emails to professional and personal references to obtain candidate information.
- Handle Inbound and outbound calls to landlords for tenant verifications.
- Maintain professionalism on calls and in all internal and external communications
- Maintain and improve quality of results by adhering to standards and guidelines
- Handle escalated cases to obtain reference and tenant verifications
Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.
Qualifications
- Professional verbal and written communication skills
- Exceptional active listening skills with ability to capture what is being stated accurately
- Ability to navigate through multiple computer applications with speed and accuracy
- Persistency, ability to probe effectively
- Ability to quickly and accurately document information
- Excellent judgement with ability to report accurate content
- Ability to problem solve complex issues and use analytical skills
- Ability to maintain a high level of organization
- Ability to multitask and follow assignments to completion with high attention to detail
- Adaptable
- Team oriented
- Ability to type 40 WPM or more
- Solid accuracy of grammar and spelling
- High School diploma or equivalent experience
- Proficiency in data collection and computer applications
- 6 months previous customer service and call center experience
- Previous data entry experience
Working Conditions
- This position requires the incumbent to work indoors at a desk for extended periods of time and use of work station.
- The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
- This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
- This position may be requested to work overtime on occasion to meet company objectives.
Physical Requirements
- Must be able to remain in a stationary position for extended periods of time
- Must be able to occasionally move about the office to access office equipment, etc.
- Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc.
- Must be able to frequently communicate with and listen to other INFORMDATA employees, clients, and vendors
- Must be able to occasionally move, bend, lift, push, pull and carry no more than 20 pounds
- Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software
Direct Reports
N/A
The essential functions of the job may or may not have been described fully in this job description. Consistent with the Americans with Disabilities Act (ADA), it is the policy of InformData to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship.
InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.