Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.SM
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM
This position is full-time (40 hours per week). Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Investigation, recovery and resolution of all types of claims as well as recovery and resolution for health plans, commercial customers, and government entities
Initiate phone calls to members, providers and other insurance companies to gather coordination of benefits
Investigate and pursue recoveries and payables on subrogation claims and file management
Process recovery on claims
Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of experience analyzing and solving customer problems
1+ years of inventory control management
Experience with Microsoft Excel
Ability to work any of our 8-hour shift schedules within our normal business hours of 8:00am – 5:00pm
Preferred Qualifications:
1+ years of claims or collections experience
Telecommuting Requirements:
Have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Strong verbal and written communication skills
Strong critical thinking skills