Two Chicks With A Side Hustle

Employer: Invitae

Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry by making genetic testing affordable and accessible for everyone to guide health decisions across all stages of life. We are passionate about what we do!


Record Specialists are responsible for overall record collection to support Invitae/Ciitizen’s mission of Powering Patient-Driven Care. To successfully support this mission, specialists must maintain relationships with healthcare facilities across the U.S, deliver on team SLAs, and meet deadlines for targeted groups of patients.


  • Maintain an accurate database of providers, clinics, and healthcare facilities
  • Establish and maintain relationships with providers to support higher volumes.
  • Advocate for patients when facilities are out of compliance
  • Monitor active patient requests to meet team SLAs
  • Possess strong written and verbal communication skills both internally and externally
  • Bring forth potential ideas to better current processes
  • Identify and communicate potential issues as it pertains to expected deadlines


  • Call center experience (2+ years preferred) or experience working with multiple technology platforms and troubleshooting issues
  • Technical Skills – Use of a CRM (Salesforce experience preferred) and external programs (Google Sheets, Google Docs, Microsoft Office Excel)
  • Background in medical records, communications, collections and/or customer service recommended. Nice to have: Knowledge of Patient Right of Access (HIPAA)


  • Demonstrates good verbal, listening and written communication skills. Strong attention to detail.
  • Ability to develop and manage relationships with individuals representing a wide diversity of fields and levels of sophistication in a collaborative environment.
  • Strong written and verbal communication skills both internally and externally
  • Attention to detail and effective organizational skills are a must
  • Comfortability with change and iterative processes
  • A self-starter with the ability to work independently and remotely


  • High School Diploma required.
  • Associates or Bachelors degree preferred, but not required.

Invitae offers a competitive total rewards package, which includes healthcare coverage, 401k, and a broad range of other benefits, outlined below:

  • Health, dental, vision, short- and long-term disability, and basic life insurance coverage
  • Paid time off, holiday pay, parental leave, and other health and wellness supports