The Re-Entry Advisor is responsible for contacting and assisting students interested in returning to NU for their degree program. This position interacts with a number of cross-functional teams within the University including Student Services, Office of the Deans, Registrar’s office and Financial Aid to problem solve for students re-entering NU.
Essential Functions:
- Contact perspective reentry students using various communication channels.
- Performs all stages of lead, application, and enrollment management on behalf of prospects, including but not limited to, following the Re-Entry Interview Guide, managing lead and applicant pipeline, performing Satisfactory Academic Progress (SAP) evaluation for student, SAP Appeals, requesting Dean’s exceptions, CAS Petition(s) or Plan Changes on behalf of student, reviewing initial financial review with student and administrative work as necessary.
- Sends acceptance letters and degree plans to applicants.
- Communicates effectively and continuously with applicants to keep them involved in the final stages of the enrollment process.
- Answers applicant’s questions and addresses concerns and issues to prepare them to be successful students within NU’s learning environment.
- Assists in resolution of technology issues arising from the application or enrollment process.
- Troubleshoots and resolves customer service issues arising during the enrollment process.
- Processes first course requests.
- Facilitates timely communication with new students to ensure successful enrollment handoff to the School’s Academic Advisor.
- Works with one or more mentors to consistently improve skills.
- Passes all assessments related to required training.
- Maintains high level of customer service at all times.
- Maintains a positive working attitude and provides help to other team members, as needed.
- Reasonable and consistent attendance to fulfill requirements of the position.
- Other duties as assigned.
Supervisory Responsibilities: N/A
Requirements:
Education & Experience:
- Bachelor’s degree from a regionally accredited university preferred; and 1-year relevant experience in student support preferred; or equivalent combination of education and experience.
- Education sales experience preferred.
- Experience in higher education preferred.
- Experience working in a technology-driven enterprise preferred.
- All skills, abilities, and education will be considered for minimum qualifications.
Competencies/Technical/Functional Skills:
- Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
- Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
- Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
- Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
- Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
- Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
- Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
- Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
- Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
Location: Remote
Travel: N/A
Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.
Compensation Range:Hourly: $17.70 – $23.00
National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.