If you’re the type who keeps the wheels on behind the scenes, this is your lane. You’ll manage new hire access, offboarding, credential issues, and reporting, basically making sure agents have what they need, when they need it, without the circus.
About BroadPath
BroadPath supports organizations with work from home teams and operational services that keep contact center programs running smoothly. Their internal support roles focus on accuracy, compliance, and tight coordination across teams and clients.
Schedule
• Fully remote (U.S.)
• Schedule details not listed in the posting
• Role supports daily, weekly, and monthly reporting and cross-functional coordination
What You’ll Do
• Process new hire IDs and manage offboarding while maintaining accurate agent rosters
• Submit, track, and escalate issues tied to client credentials and access
• Track attrition in Salesforce and QuickBase and stay accountable for recurring reporting
• Partner with Operations, IT, Recruiting, Training, Project Management, and Reporting to keep workflows moving
• Support PHI cleanup and compliance while applying strong attention to detail and urgency
What You Need
• Intermediate to advanced Microsoft Office skills, with strong emphasis on Excel
• Strong written and verbal communication skills with a customer-service mindset
• Highly organized, detail-focused, and able to juggle multiple priorities in a fast-paced environment
• Ability to analyze issues quickly, identify root causes, and push resolutions through
• Comfort collaborating with IT service teams and influencing stakeholders when needed
Benefits
• Work from home / remote role
• Cross-functional exposure (Ops, IT, Project Management, Recruiting, client partners)
• Skills-forward role for people strong in Excel, operations, and process management
Ops support roles like this usually get filled by the person who’s already doing the job mentally while reading the posting. If that’s you, apply now.
You’ll be the gatekeeper of access, and the reason the day doesn’t fall apart.
Happy Hunting,
~Two Chicks…