Provider Operations Specialist (Telehealth Coordinator – SUN-THU shift)

Description

Who We Are

We are a modern men’s health company committed to giving men confidence as they age. Our goal is to help men break through highly stigmatized conditions using education and increasing access by making care more convenient and affordable. Our initial vertical is treating men who are seeing changes in their energy and want to manage their testosterone levels with a combination of lifestyle changes, supplements and pharmaceutical products backed by clinically-defined protocols. Additional verticals will include longevity, behavior modification, and mindset to help us create a 360 degree optimization platform.

We’re currently funded by tier 1 VCs in Silicon Valley and NYC and experiencing incredible growth.

Ideal Candidate

You most likely have worked in a clinic setting, but are comfortable working remotely with colleagues and interacting with physicians, requesting information and escalating challenges when appropriate. You are passionate about delivering care to patients who desperately need help. You are highly organized, detail-oriented, reliable, a fast learner, and operate well with routine tasks according to defined procedures while still being able to handle multiple priorities as they arise. Most importantly, you are driven by a desire to advance the patient experience in the healthcare space.

This candidate must be able to work 11 AM – 8 PM EST Monday – Thursday and Sundays, 9 AM – 6 PM EST.

Responsibilities

• First point of contact for our physician network providing on-demand support for a variety of requests, including patient scheduling requests, internal platform support, and general technical/troubleshooting for google meet and consultation when needed
• Collect and enter physician schedules into the telemedicine scheduling software, ensuring schedules are always current and entered on time
• Interface directly with physicians to provide accurate, appropriate, and immediate responses to all physician requests
• Collaborate with our Customer Service team in troubleshooting any patient requests pertaining to physician consultations
• Review daily reports and communicate with patients to manage appointments (scheduling, moving, and cancelling appointments)
• Manage multiple responsibilities while maintaining composure, always keeping the physicians/patients a priority
• Other duties as needed

Requirements

• 1+ year(s) experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment; in lieu of experience, highly motivated high school graduates or college graduates with applicable majors (e.g. healthcare administration, business, etc.) are also encouraged to apply
• Highly organized with a strong attention to detail
• Technically savvy and able to learn new software applications quickly. Experience using Zendesk or Salesforce is a plus
• Patient-centric AND Physician-centric — you understand our patients and their needs and are able to balance that with the needs and preferences of our physicians to provide as positive experience as possible across both groups
• Ability to communicate professionally with healthcare providers
• Enjoys structure and routine processes in daily work while also being able to identify priorities and switch tasks frequently
• Sound judgment to make appropriate decisions or escalate items outside your scope
• Ability to work in a fast-paced environment with a high degree of autonomy

Benefits

• Competitive salary, equity, and career development opportunities.
• Health, dental, and vision insurance plan coverage.
• Budget for the technology tools you need — whether a laptop, monitor, or special software.
• Uncapped vacation and sick days.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.