Be the calm, knowledgeable voice providers and members trust when benefits and claims get confusing. If you’re empathetic, quick with systems, and you like solving problems the first time, this role is a strong, stable remote move with paid training and clear performance metrics.
About CVS Health (Aetna)
CVS Health is building a more connected, convenient, and compassionate healthcare experience nationwide. As part of CVS Health, Aetna supports members, employers, and healthcare providers by helping them navigate benefits, claims, and resources that improve health and access to care.
Schedule
- Fully remote
- Full-time: 40 hours per week
- Work hours between 7:00am and 7:00pm local time, Monday–Friday (schedules can vary with advance notice)
- 7 weeks of engaging, comprehensive training provided
- High-speed internet required (100 Mbps) with adherence to telework/workplace model expectations
- Application window expected to close December 19, 2025
What You’ll Do
⦁ Actively listen, advocate for customers, and build trust through respectful, patient-focused support
⦁ Answer provider and member questions related to benefits and claims and guide them to the right resources
⦁ Research issues, resolve inquiries, and document outcomes accurately across all interactions
⦁ Anticipate needs and offer proactive solutions that improve customer satisfaction
⦁ Collaborate with teammates and other departments to address service gaps and improve outcomes
⦁ Maintain confidentiality and follow policies, procedures, and the CVS/Aetna Code of Conduct
⦁ Deliver strong performance across key measures including customer satisfaction, first-call resolution, quality/accuracy, and schedule adherence
What You Need
⦁ 6+ months of customer service experience
⦁ Basic computer skills and comfort navigating tools and resources during live support
⦁ High school diploma, GED, or equivalent experience
⦁ Strong communication skills, empathy, and a respectful, solutions-first approach
⦁ Reliable high-speed internet (100 Mbps) and willingness to work assigned hours
Benefits
⦁ Pay: $18.50/hour (role is also listed within a broader pay range based on location and qualifications)
⦁ Affordable medical plan options and 401(k) with company match
⦁ Employee stock purchase plan eligibility
⦁ No-cost wellness programs plus confidential counseling and financial coaching
⦁ Paid time off, flexible schedules, family leave, tuition assistance, and other benefits based on eligibility
⦁ Equipment and tools provided to support your remote setup
This posting is expected to close December 19, 2025. If you want a remote role with strong training and steady hours, move on it now.
This is one of those jobs where being consistent, kind, and sharp turns into real upward mobility fast.
Happy Hunting,
~Two Chicks…