Support healthcare providers by resolving benefit and claims inquiries with accuracy, empathy, and efficiency.
About CVS Health
CVS Health is the leading health solutions company in the US, serving millions through pharmacies, digital tools, and a nationwide care network. Our customer care teams help members, providers, and partners navigate benefits, resolve claims issues, and access the support they need.
Schedule
- Full-time, 40 hours per week
- Remote role for Texas residents
- Work hours: Monday through Friday, between 7am–7pm CST (schedule may vary with notice)
- Must have high-speed internet (100 Mbps)
- 7-week paid training included
Responsibilities
- Listen actively and advocate for customers and providers
- Resolve benefit and claims inquiries with accuracy and empathy
- Research issues, document outcomes, and maintain confidential records
- Educate customers on available resources and plan details
- Anticipate needs and offer proactive solutions
- Collaborate with internal teams to improve service outcomes
- Follow all policies, procedures, and the CVS/Aetna Code of Conduct
Requirements
- 6+ months customer service experience
- Strong communication and listening skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Reliable attendance and schedule adherence
Preferred Qualifications
- 1+ year contact center experience (calls, chats, or email)
- Microsoft Office experience
- Problem-solving and decision-making strengths
Education
- High School Diploma, GED, or equivalent experience
Benefits
- Pay rate: $18.50 per hour
- Medical, dental, and vision coverage
- 401(k) with company match and employee stock purchase plan
- Paid time off and flexible scheduling resources
- Wellness programs, tobacco cessation, weight management support
- Confidential counseling and financial coaching
- Tuition assistance and career development opportunities
CVS Health invests in colleague well-being across physical, emotional, and financial health.
Happy Hunting,
~Two Chicks…