Responsibilities:
- Manage a portfolio in accordance with investors’ changing goals and objectives
- Provide excellent customer service at all times to our investors
- Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors
- Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence
- Proactively create tasks for Mynd team members and follow up to ensure satisfactory completion
- Build strong virtual relationships with all other Mynd departments
- Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement
- Ability to discuss and cross-sell Mynd real estate products
- You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property
- Assist investors with the purchase/sale of income properties
Qualifications:
- Must have an active Real Estate License
- Bachelor’s degree in business or related field, or equivalent experience
- 3+ years experience preferred in operations, real estate, customer service, or account management
- Prior experience in property management, cost management, or revenue management, a plus
- Extreme attention to detail
- Excellent written and verbal communication skills
- Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
- Thrives in a fast-paced and startup environment
- Tech savvy