Two Chicks With A Side Hustle

  • Oversees implementation of program, projects, or processes
  • Creates and delivers monthly Program Management Reviews
  • Ensures all business functions are appropriately and consistently defined and that these functions meet the objectives of the client.
  • Drives stream of work reporting to customer.
  • Develops status reports, controls project scope and economics, approves changes, and manages and resolves issues, risks, and conflicts.
  • Serves as a single point of contact and the escalation point between technical teams.
  • Demonstrates abilities as a leader, creating a positive work environment by monitoring workloads of the team while meeting client expectations.
  • Accountable for senior level customer relationships and satisfaction
  • Serve in a variety of roles to include, but not limited to proposal management, proposal writing, editing, and pricing.

REQUIREMENTS

  • Bachelor’s degree in Business, Information Technology (IT) or a related field preferred or equivalent year of experience
  • 5 years of experience with managing multiple call centers.
  • Demonstrate knowledge of URAC Health Call Center Standards, experience in customer service, performance evaluation, and process improvement.
  • Demonstrate strong interpersonal and communication skills.
  • Demonstrate experience in large volume staff training and coaching.