Product Support Specialist

Job Description
About the team
StreetEasy is seeking a Product Support Specialist to join our Product Support team. We are a close-knit team that collaborates with all areas of the business. Our focus is to build, strengthen and expand relationships with real estate professionals, while also assisting consumers using StreetEasy to find their next home.
About the role
In this role, you will work with the Product Support team members, having a strong commitment to resolving issues and providing education to NYC real estate professionals, StreetEasy customers, and internal employees.

You will get to:

Handle a high volume of customer inquiries via email and live chat, with inquiries relating to site usability, information accuracy, billing and accounts for the StreetEasy & Out East brands.

Recognize problems, find resolutions, and provide feedback for site improvements to StreetEasy & Out East product teams.

Actively participate in other business functions as they apply, particularly user education and training presentations, agent relationships, and general site improvement discussions for related brands.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $22.70 – $36.30 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
Comfortable simultaneously managing high volumes of customer contact through email and live chat.

A teammate willing to openly communicate with customers (internal and external) and able to adapt quickly to changes.

Excellent customer service and creative problem-solving skills; you’re inventive, savvy, and love finding new ways to tackle issues.

Available to be scheduled on a rotating weekend schedule (typically no more than 2 weekend days a quarter).