Product Manager, Consumer Experience

WHO WE ARE

Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network.

Our digital account-to-account platform redefines the speed, simplicity and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app – no credit card numbers or separate account setup necessary. 

With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more!  Across the U.S., we have embraced a work from anywhere policy throughout the continental US.

It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in  an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!

ABOUT THE ROLE

As Trustly’s Product Manager, Consumer Experience you will build with a consumer-obsessed approach and strategy, focused on a world-class user experience. You will also work collaboratively to define UX best practices for merchants. Join an innovative and passionate Product team and help us change payments with open banking!

WHAT YOU’LL DO

• Own roadmap and requirements for the user experience in order to increase conversion, drive adoption and satisfaction, and increase the frequency of use
• Conduct user research and usability testing
• Define and evangelize service presentation standards and best practices for the user experience of our merchants
• Manage relationships with key merchants on product needs, and train our internal customer success team and external distribution partners
• Propose, prioritize, and monitor A/B tests
• Monitor industry trends and competitive landscape

WHO YOU ARE

• 5+ years of product management or related experience
• Bachelor’s degree; advanced degree (MBA, MA, or MS) preferred
• Experience in conceptualizing, defining, and creating best-in-class customer experiences
• Experience in FinTech / online payments space, especially for checkout products
• UX excellence DNA, obsessed with delighting users
• Ability to apply user experience frameworks and metrics to the design and decision-making process
• Experience in creating and conducting usability tests
• Ability to prioritize and make mission-critical decisions with limited information
• Adept in Agile development methodologies
• Excellent communication and collaboration skills 
• Experience working in a fast-moving scale-up 
• Experience working with merchants on best practices

SALARY RANGE: $140,000 – $160,000

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.

WHAT WE OFFER

At Trustly, you get the opportunity to work on challenging issues and projects with leading FinTech professionals in an innovative and truly inspiring atmosphere. We have a commitment to constantly develop and improve, so you can expect to grow on a professional and personal level in a stimulating environment.

We have a culturally diverse team that spans from Silicon Valley and across the U.S., Canada, Brazil, and Europe with an enthusiasm for remote-first work and the flexibility to balance professional and personal life. Our environment is open and inclusive and we strive to provide employees with a deep sense of belonging while fostering teamwork and having fun.

Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:

– Flexible paid time off & generous PTO accrual plans

– Comprehensive medical, dental, vision, and other insurances

– Flexible spending accounts for medical and dependent care

– Home office set-up allowance

– Internet stipend

– Retirement plan match for 401k and RRSP

– Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees only and exclude temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.  All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.