- Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience.
- Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive.
- Drive solutions that establish Gusto as a trusted tax expert advisor, empowering our customers to make confident and informed tax credit decisions.
- Identify emerging technologies and industry trends, build business cases, and define product vision and strategy.
- You’ll drive team-wide impact through leadership, coaching, and fostering a culture of growth and collaboration.
Here’s what we’re looking for:
- 8+ years’ Product Design experience with at least 2 of those years being in management roles.
- Ideally you’ve worked on enabling simple, easy to use experiences in complex domains like payroll, benefits, finance or banking, etc. Bonus if you have direct experience working on tax and/or accounting products.
- A track record of upleveling direct reports and raising the bar for design quality within an organization.
- A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution.
- A customer-focused mindset and can speak to the impact of the experience they’ve shipped in tangible terms the business understands.