Job Type
Full-time
Description
Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.
Requirements
Conducts research and performs investigations to obtain all pertinent information for case evaluation – Analyze case documentation to ensure members qualify for Premium Assistance – Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement – Contacts PA members to request necessary information when a change was identified, or when a document received is not valid – Responds to incoming calls from clients and/or employers – Observes professional standards of conduct, including attendance, professional behavior and dress code – Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members -identifies and communicates process improvements – Multi tasking ability to prioritize work and work under time constraints – Experience in critical thinking, and problem solving – Ability to work with multiple personnel under minimal supervision – Completes or exceeds daily goals – assist management with escalations, ,assist with training new agents. Performs other duties as assigned.
Basic Qualifications:
• Minimum 2 years’ experience customer service and/or contact center
• Minimum 2 years’ advance skills with Microsoft Office.
• High school diploma, GED
Preferred Qualifications:
• Excellent problem- solving skills,
• Ability to manage workflows, Strong interpersonal skills
• Exceptional verbal and written communication skills
• Strong attention to detail
• Excellent analytical skills -Must be able to work with minimal supervision
• Health Insurance experience
HOURS Schedules consist of five days per week, eight hours per day, Mondays through Fridays between the hours of 7:00 a.m. to 6:00 p.m. CST.
There may be voluntary overtime available Monday – Saturday.
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