Phone Coordinator

Employer: Cerebral Care

Our Company

At Cerebral, we’re on a mission to improve access to long-term, high-quality mental health care for all. We believe that everyone, everywhere deserves to get the care they need. And how are we doing this? By making care convenient and accessible and tackling the stigma that surrounds mental illness.

Since launching in January 2020, we have gone from a team of 5 to over 2,500 team members across the United States and in the United Kingdom working hand-in-hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, long wait times, and stigma. Simone Biles, world champion gymnast and mental health advocate, joined Cerebral as our Chief Impact Officer to help further our mission.

We are the fastest mental health company ever to achieve unicorn status, having raised over $462 million and achieving a valuation of $4.8 billion in under two years. Cerebral’s investors include SoftBank Venture Fund 2, Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT.

It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

About the Role:

We are looking for a Phone Coordinator to help make sure our clients are always receiving the highest quality care and support via phone call.

Responsibilities will include:

• Answering inbound calls from clients regarding prescription orders, questions about Cerebral, and cancellation requests
• Working through solutions to effectively answer client questions, provide guidance, troubleshoot and resolve issues, and route feedback
• Conducting outbound calls to clients regarding cancellation requests and assisting with client retention by providing high-quality support.

They will report to the Coordination Team Manager. They will be measured by quality of responses and volume of calls. This will be a full-time position (40 hours each week) that pays $19.23 per hour.

Requirements

• You are a strong verbal and written communicator
• You can handle high inbound call volumes
• You enjoy supporting clients through outbound phone calls
• You are highly organized and detail-oriented
• You know how to multitask, and thrive in a fast-paced work environment
• You love working hard, and enjoy having a multi-dimensional role
• You are proficient using a computer and have the ability to learn how to use new computer programs quickly

Bonus Points:

• You have background in Customer Service or Call Centers
• You love for a fast-paced and ever-changing environment
• You are passionate about our mission to improving the access to high-quality mental health care
• Able to work a full-time schedule 5 days a week during our preset shift times.
  • Weekdays: 9am-6pm EST/6am-3pm PST or 12pm-9pm EST/9am-6pm PST
  • Weekends: 10am-7pm EST/7am-4pm PST

APPLY HERE