Two Chicks With A Side Hustle

About the Role:

We are looking for a Phone Coordinator to help make sure our clients are always receiving the highest quality care and support via phone call.

Responsibilities will include:

  • Answering inbound calls from clients regarding prescription orders, questions about Cerebral, and cancellation requests
  • Working through solutions to effectively answer client questions, provide guidance, troubleshoot and resolve issues, and route feedback
  • Conducting outbound calls to clients regarding cancellation requests and assisting with client retention by providing high-quality support.

They will report to the Coordination Team Manager. They will be measured by quality of responses and volume of calls.


  • You are a strong verbal and written communicator
  • You can handle high inbound call volumes
  • You enjoy supporting clients through outbound phone calls
  • You are highly organized and detail-oriented
  • You know how to multitask, and thrive in a fast-paced work environment
  • You love working hard, and enjoy having a multi-dimensional role
  • You are proficient using a computer and have the ability to learn how to use new computer programs quickly

Bonus Points:

  • You have background in Customer Service or Call Centers
  • You love for a fast paced and ever changing environment
  • You are passionate about our mission to improving the access to high-quality mental health care