Phone Coordinator, Cerebral Care

About the Role:

We are looking for a Phone Coordinator to help make sure our clients are always receiving the highest quality care and support via phone call.

Responsibilities will include:

• Answering inbound calls from clients regarding prescription orders, questions about Cerebral, and cancellation requests
• Working through solutions to effectively answer client questions, provide guidance, troubleshoot and resolve issues, and route feedback
• Conducting outbound calls to clients regarding cancellation requests and assisting with client retention by providing high-quality support.

They will report to the Coordination Team Manager. They will be measured by quality of responses and volume of calls.

Requirements

• You are a strong verbal and written communicator
• You can handle high inbound call volumes
• You enjoy supporting clients through outbound phone calls
• You are highly organized and detail-oriented
• You know how to multitask, and thrive in a fast-paced work environment
• You love working hard, and enjoy having a multi-dimensional role
• You are proficient using a computer and have the ability to learn how to use new computer programs quickly

Bonus Points:

• You have background in Customer Service or Call Centers
• You love for a fast paced and ever changing environment
• You are passionate about our mission to improving the access to high-quality mental health care

APPLY NOW