Be part of the front line that keeps healthcare moving. In this role, you’ll connect with pharmacies, beneficiaries, and prescribers to resolve issues quickly and accurately—delivering the kind of service that defines Abarca’s mission to reinvent pharmacy benefits.
About Abarca Health
Abarca Health is transforming pharmacy benefit management with smarter technology and bold innovation. The company is built on diversity, equity, and inclusion, creating a workplace that reflects the communities it serves while driving meaningful change in healthcare.
Schedule
- Temporary, remote position
- Must be available for rotating shifts including nights, weekends, and holidays
- Hybrid schedule may apply for candidates in Puerto Rico
What You’ll Do
- Manage incoming calls, emails, faxes, and web requests from pharmacies, prescribers, and members
- Provide real-time support for claims, rejections, and coverage determinations
- Document prior authorization (PA) inquiries, issues, and resolutions per CMS and company standards
- Handle benefit eligibility, payment status, manual reversal requests, and complaints with accuracy and care
- Escalate and report issues to appropriate departments when needed
What You Need
- Associate degree in Pharmacy Technician or equivalent work experience
- 1+ years of experience in a pharmacy or call center (retail, hospital, or member services)
- Strong oral and written communication skills; fluency in English required
- Open availability including nights, weekends, and holidays
Nice to Have
- Experience with PBM, Medicare Part D, commercial plans, or healthcare operations
- Active pharmacy technician license
- Prior call center experience
Benefits
- Competitive pay
- Flexible hybrid model for Puerto Rico-based candidates
- Inclusive culture that values collaboration and belonging
This is your opportunity to support patients, pharmacies, and providers while working with a company that’s reshaping healthcare.
Take the call—apply today.
Happy Hunting,
~Two Chicks…