Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The Quality Assurance Specialist will monitor inbound service calls to assess employee demeanor, technical accuracy, performance, and conformity to company policies and procedures. The specialist will audit prior authorizations for accuracy and provide feedback to reduce errors. This individual will be responsible to develop, create and implement call center processes and procedures manual as needed.
Your role in our mission
- Participates in customer and client listening programs to identify customer needs and expectations.
- Monitor the effectiveness and quality of incoming calls.
- Audit prior authorizations for accuracy.
- Determine weaknesses in performance and establish solutions to improve.
- Ensure compliance with company’s quality systems.
What we’re looking for
- 2 years of call center customer care experience, preferably in a technical environment.
- Pharmacy experience required
- Strong attention to detail, exceptional listening and analytical skills.
- Ability to utilize various call monitoring systems.
- Excellent communication skills both written and verbal required.
What you should expect in this role
Remote work environment
The pay range for this position is $51,700.00 – $73,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.