Payroll Support Specialist - Two Chicks With A Side Hustle

Employer: Oyster

Oyster is growing fast, and we are looking for Customer Support Payroll Specialists to help us deliver a fantastic support experience to our growing number of customers. You will be part of the frontline team of our business and someone who our customers interact with day to day.

What you’ll be doing…

You will be coordinating customer support by working with support team & finance/payroll teams to ensure customer questions are answered timely & effectively
Working with support colleagues, HR, finance and legal experts to resolve queries and then sharing your knowledge with the whole customer facing team

Using support ticketing platforms (Zendesk) and knowledge-centred support principles to enhance the service experience, both internally and externally whilst providing a human-centric experience
Maintaining and helping to develop our processes in Zendesk.

Essential skillsets & experience:

2-3 years of hands-on support of a SaaS platform, ideally in a field related to HR or Payroll

An empathic and human-centred approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported
Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers
Strong communicator with ability to distill complex payroll information into clear responses

Comfortable with a high pace work environment and changing customer priorities
Excellent interpersonal skills, determination and tenacity, along with a sense of humor
Remote-first advocate and passionate about creating change in the future of work landscape

Driven by the social impact mission and desire to use skills to influence global change and employment opportunities
Experience with Zendesk a plus
Experience of working in a financial role/capacity

Attention to detail; experience/acumen around end-to-end customer invoicing process
Based on Earth – though we are particularly looking for people who can support customers based in UTC -7/8 and UTC +7