Employer: Wikimedia Foundation
Summary
The Wikimedia Foundation is looking for a Payments Associate (Contractor) to join our team, reporting to the Sr. Manager, Donation Processing. As the Payments Associate (Contractor), you will be a key participant in the online fundraising team’s year-round, multilingual fundraising and engagement campaigns. We strive to reach each donor with their preferred payment option in countries, currencies, and languages around the world. The Payments Associate (Contractor) will work with the Online Fundraising team supporting the operational part of processing global donations, ensuring all improvements are tracked and documented, legitimate donations are settled, and that the team is up to date on our latest authorization rates. In this role, you will be a critical part of providing a localized and stable payments environment to our Wikipedia readers and donors, and support part of a seamless end to end donation experience.
You are responsible for:
- Looking for false negatives and false positive fraud in our system, and settling erroneously stopped donations
- Tracking and documentation of payment authorization rates, decline analysis and information for reconciliation reports
- Processing disputes and refunding chargebacks and fraudulent donations with payment providers
- Updating Reconciliation monitoring reports
- Maintaining a list of open issues by Payment Provider
- Auditing open technical issues to ensure they are visible and addressed before campaigns
- Maintaining and improving payments documentation
- Reviewing provider invoices so they align with negotiated contract billing rates
- Data gathering support for analysis
Skills and Experience:
- Detail-oriented and a fact checker
- 1-3 years of experience
- Comfortable in Excel (or spreadsheets)
- Organized, efficient, and consistently meets deadlines
- A team player with strong communications skills
- Highly motivated and enthusiastic
- The ability to work and communicate effectively within a large team distributed across multiple time zones and with varying degrees of technical proficiency.
