Support golf clubs nationwide by managing payment operations, troubleshooting issues, and guiding clients through a dynamic software ecosystem that powers reservations, restaurants, pro shops, CRM, and member billing.
About foreUP / Clubessential Holdings
foreUP provides industry-leading software that manages every part of a golf club’s operation. From restaurants and tee sheets to CRM, retail, and billing, our platform enables clubs to run smarter and serve members better. As part of Clubessential Holdings, we support a diverse family of brands helping organizations deliver exceptional service through technology. We value collaboration, learning, and creating long-term client success.
Schedule
- Full-time, remote (US-based)
- On-call escalation one weekend per month
Responsibilities
Support & Education
- Maintain deep product knowledge through ongoing release updates and new feature rollouts
- Troubleshoot payment solutions and resolve technical issues with customers
- Collaborate with third-party payment processors on product issues, communication, and escalations
- Partner with Support teams to address global or systemic issues across public and private golf courses
- Communicate internally about outages, escalations, or recurring themes
- Work with Product teams to brainstorm and refine solutions aligned with company goals
- Create and update internal and external product documentation
- Provide on-call support during assigned weekends
Client Relations & Adoption
- Act as a trusted advisor by planning quarterly touchpoints and delivering clear, timely communication
- Identify opportunities to expand professional services with existing clients
- Advocate for customer success and ensure clients receive measurable value
- Proactively identify under-utilization and help clients adopt key features
- Spot at-risk customers through data monitoring and implement retention strategies
Requirements
Education & Experience
- Bachelor’s degree in Business, Accounting, Finance, or related field preferred
- Understanding of budgeting, forecasting, financial reporting, and basic accounting fundamentals
- Comfortable troubleshooting online payment systems, networks, and mobile devices
Skills & Abilities
- Strong communication skills across technical and non-technical audiences
- Highly organized with excellent time-management and prioritization abilities
- Able to creatively resolve client issues with professionalism
- Technically curious, able to deep-dive into software applications
- Team-oriented with a willingness to collaborate, roll up your sleeves, and solve problems
- Knowledge of communication, media, or marketing techniques is a plus
Benefits
- Competitive salary
- Remote flexibility
- Opportunities to collaborate, grow, and support innovative product development
- Inclusive and diverse company culture
Help golf clubs nationwide operate smarter while growing your expertise in payments, software, and client success.
Happy Hunting,
~Two Chicks…