remote typeRemotelocationsBoston, Massachusetts, USAtime typeFull timeposted onPosted Yesterdayjob requisition idR0054116
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsible for supporting the success of daily payment transactions to include but not limited to processing high volumes of virtual credit card payments on behalf of our clients.
Pay Range (Dependant on experience) $21.71 – $27.46
What Part Will You Play?
- Process high volumes of virtual credit card proxy payments on the buyers’ behalf through multiple channels including online portals and via phone
- Research and resolve payment issues across multiple methods of payment
- Investigate and record root causes of payment issues
- Offer support via phone and email; and troubleshoot issues regarding payments.
- Critically evaluate business processes and workflows to improve operational efficiency
- Assist in training new team members of this quickly growing team
- Communicate with customers and internal stakeholders as necessary to complete the above responsibilities
- Build strong rapport and maintain ongoing external and internal relationships.
- Cross-train on Supplier Enablement team functions as assigned
What Are We Looking For in This Role?
Minimum Qualifications
- Ideally a Degree in a related field or strong experienced customer service experience (2-3 years minimum experience in customer service)
- Oral and Written communication skills
- Ability to pay close attention to detail and to ensure accuracy of reports and data.
- Ability to communicate with various business contacts in a professional and courteous manner.
- Computer and Internet literate
- MS Office Suite – Excel
- Adobe Acrobat
- Proficiency with CRM tools (SalesForce)
- Ability to listen to and understand user issues and respond appropriately
- Personal track record of being thorough, courteous and responsive in customer service
- Ability to analyze information and use logic to address customer issues and problems
- Ability to cool-headedly manage difficult or emotional customer situations
- Eagerness to quickly achieve a high level of understanding of the software and configuration options, and be able to communicate the value of these features to clients
Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $27.46 p/hour
Maximum pay is $27.46 p/hr.
The position listed in this requisition is ineligible for the referral bonus award program
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
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