If you’re the calm voice who can juggle calls, portals, and patient needs without dropping the ball, this role is for you. You’ll help patients get where they need to go by keeping scheduling, referrals, and care coordination moving smoothly, from home.
About BroadPath
BroadPath provides work from home support services for healthcare organizations, helping patients and clinical teams stay connected and informed. They focus on reliable service delivery, strong training, and building a team that values inclusion and performance.
Schedule
Training: Monday to Friday, 8:00am to 4:30pm Pacific Time
Production: Monday to Friday, 8:00am to 5:00pm Pacific Time
Full time, steady state role (no predetermined end date)
No weekend work required
Weekly pay
What You’ll Do
⦁ Handle inbound and outbound calls to schedule, reschedule, and confirm patient appointments
⦁ Verify insurance eligibility, update patient records, and ensure accurate documentation
⦁ Process referrals and prescription renewal requests, coordinating follow ups with clinical teams
⦁ Communicate with providers by phone, email, and secure clinical portal messaging
⦁ Scan, upload, and organize documents in patient charts while protecting confidentiality
⦁ Flag issues, escalate concerns, and keep call center leadership informed
⦁ Support additional tasks as assigned to keep patient access running smoothly
What You Need
⦁ High School Diploma or equivalent
⦁ 1+ year of customer service experience in a call center environment
⦁ One year or more of tenure per role (shows stability and follow through)
⦁ Comfort handling sensitive information and following privacy requirements in a remote setting
⦁ Strong verbal and written communication skills, because you’ll document directly in patient records
⦁ Ability to use job aids, resources, and guides quickly in a fast paced environment
⦁ Confidence navigating multiple systems and screens while staying engaged on the phone
⦁ A quiet, dedicated home workspace with the ability to secure protected information
⦁ Approved high speed internet connection
Benefits
⦁ $16.00 per hour during training and nesting, $16.50 per hour in production
⦁ Bonus opportunities during training and nesting (potentially up to $18.00 per hour based on performance and attendance)
⦁ Weekly pay
⦁ No weekends, consistent weekday schedule
Hiring now. If you want a steady remote role in healthcare support, don’t overthink it.
Bring your call center skills, your focus, and your calm under pressure and help patients get the care they’re trying to reach.
Happy Hunting,
~Two Chicks…