Work from home helping seniors stay healthier and out of the hospital. As a Patient Success Advocate with Cadence, you’ll support Medicare patients using remote monitoring technology, combining your people skills and problem solving with a mission that actually matters.
About Cadence
Cadence is a technology enabled healthcare company focused on delivering proactive, remote care to seniors with chronic conditions. By partnering with leading health systems and using real time data, Cadence helps primary care teams monitor patients at home, catch problems early, and reduce ER visits and hospitalizations. Their goal is to deliver proactive care to one million seniors by 2030, improving outcomes, lowering costs, and helping patients live longer, healthier lives.
Schedule
- Full time, remote position
- Monday–Friday
- Choose from one of two fixed shifts:
- 8:00 am–5:00 pm EST, or
- 9:00 am–6:00 pm EST
- Call center style environment with multi channel support (phone, email, chat, SMS)
- Requires reliable internet and a quiet, professional home workspace
What You’ll Do
- Provide courteous, professional support to patients and partners via phone, email, chat, and SMS
- Answer questions, troubleshoot technical issues with remote monitoring devices, reschedule appointments, and resolve issues quickly and accurately
- Educate patients on how to use Cadence technology, features, and services so they can get the most benefit from remote monitoring
- Conduct follow up outreach to confirm issues are fully resolved and gather feedback on the patient experience
- Appropriately escalate patient concerns to the correct care delivery teams so complex clinical issues are addressed promptly
- Support clinicians with administrative help tied to the remote monitoring program
- Execute engagement and retention initiatives to keep patients active and connected in the program
- Work within a metrics driven environment, meeting expectations around quality, productivity, and responsiveness
What You Need
- Experience working in a multi channel help desk or support environment (voice, email, SMS); Zendesk experience is a plus
- Background in a patient facing or member facing healthcare field such as health systems, advocacy, or insurance
- Remote patient monitoring support experience is a plus
- Prior experience working with Medicare patients is strongly preferred
- Comfortable working in a metrics based role (quality scores, handle time, resolution, etc.)
- Strong problem solving skills with the ability to ask probing questions and troubleshoot proactively
- Previous experience working successfully in a remote work environment
- Strong written and verbal communication skills, with a calm, empathetic approach to patient interactions
- Willingness to give and receive feedback with positive intent and a desire to keep learning and growing
Benefits
- Competitive hourly pay, typically ranging from $20.00 to $22.00 per hour
- Fully remote role with no commute
- Chance to directly improve the quality of life for seniors managing chronic conditions
- Opportunity to work with modern remote care tools and workflows
- Mission driven culture focused on impact, growth mindset, empowerment, and integrity
- Inclusive, supportive environment for a diverse, distributed workforce
Mission driven remote roles in healthcare support with clear schedules and solid pay tend to move fast, so don’t wait if this feels like your lane.
If you’re ready to bring your patient focus, call center experience, and curiosity about digital health to a team redefining healthy aging, this could be your next step.
Happy Hunting,
~Two Chicks…