Work from home while helping seniors manage chronic conditions and stay out of the hospital. This remote Patient Success Advocate role is perfect if you love healthcare, high-touch customer support, and working in a fast-paced, mission-driven environment.
About Cadence Health
Cadence Health partners with leading health systems to deliver proactive, remote care for seniors living with chronic disease. Using technology, real-time monitoring, and a dedicated clinical care team, they help patients avoid unnecessary ER visits, reduce hospitalizations, and live longer, healthier lives at home. As part of the support team, you’ll be one of the key voices patients and partners rely on every day.
Schedule
- Full-time, remote position (US-based)
- Monday–Friday, 8:00 AM–5:00 PM EST or 9:00 AM–6:00 PM EST
- Call-center style environment with performance metrics
- Requires comfort working independently from a home office
What You’ll Do
- Provide courteous, professional support to patients and partners via phone, email, chat, and SMS
- Troubleshoot issues related to remote monitoring technology and devices
- Help reschedule appointments, answer program questions, and resolve basic technical and account concerns
- Educate patients on how to use Cadence’s technology and services so they can get the most out of remote care
- Conduct follow-up outreach to confirm resolution, gather feedback, and offer additional help when needed
- Appropriately escalate complex or clinical concerns to care delivery teams
- Work within a metrics-driven environment while maintaining high-quality service and empathy
What You Need
- 1–3+ years in a customer-facing role, ideally in healthcare (advocacy, health system, insurance, or similar)
- Experience in a multi-channel help desk or support role (phone, email, SMS); Zendesk experience is a plus
- Prior remote work experience and comfort in a fully virtual environment
- Experience working with Medicare patients or older adults is strongly preferred
- Strong problem-solving skills and ability to ask clear, probing questions
- Excellent written and verbal communication, with a calm, professional tone
- Ability to work with goals, metrics, and performance expectations
- Openness to feedback, a growth mindset, and eagerness to keep learning
Benefits
- Remote work within the United States
- Competitive hourly pay: $20–$22 per hour
- Mission-driven team focused on improving quality of life for seniors
- Opportunity to work closely with clinical and operations teams on a modern, tech-enabled care model
- Culture centered on impact, growth mindset, integrity, and patient-first care
If you want a remote healthcare support role where your calls actually change lives instead of just closing tickets, this is a strong fit.
Happy Hunting,
~Two Chicks…