Support patients with proactive care in a call center environment.
About Cadence Health
Cadence is redefining chronic disease management by pairing advanced remote monitoring technology with skilled clinical teams. Our mission is to deliver proactive care to one million seniors by 2030. In partnership with leading health systems, we extend the reach of primary care providers and support patients every day at home.
Schedule
- Full-time, remote position
- Monday – Friday, 12:00 PM – 9:00 PM EST
Responsibilities
- Provide professional support to patients via phone, email, and chat.
- Troubleshoot issues, reschedule appointments, and offer solutions promptly.
- Educate patients on Cadence technology tools and services.
- Conduct follow-up communication to confirm resolution and gather feedback.
- Escalate complex concerns to appropriate care teams.
- Document interactions accurately while meeting performance and quality metrics.
Requirements
- Bilingual in Spanish and English (required).
- Multi-channel help desk experience (phone, email, SMS); Zendesk a plus.
- Previous work in a healthcare-related, customer-facing role (insurance, advocacy, health system).
- Experience with Medicare patients preferred.
- Prior success in a metrics-driven environment.
- Problem-solving ability and strong communication skills.
- Prior remote work experience with stable Wi-Fi meeting speed test requirements.
- Remote patient monitoring experience is a plus.
Compensation
- $20–$22 per hour
Benefits
- Impact-driven, growth-focused company culture
- Competitive salaries and quarterly incentives
- Medical, dental, and vision insurance
- TelaDoc (virtual primary care)
- Competitive PTO
- 401K with company match
- National and local discounts powered by TriNet
- Onboarding stipend for remote equipment and home office setup
- Paid Parental Leave
- Charitable Donation Match program
Make a difference by helping patients navigate their care with compassion and precision.
Happy Hunting,
~Two Chicks…