Patient Services Representative - Two Chicks With A Side Hustle

Scripps Health

Job Description

At Scripps Health, you will experience the pride, support, and respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So, if you’re open to change, go ahead, and unlock your potential.

Handling incoming patient calls and accurately scheduling appointments.
Responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
Responds to customer billing and payment inquires, and escalating billing inquiries as needed.

Verifying, updating, or confirming demographic and insurance information on every patient.
Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
May be responsible for initiating and validating referrals/authorizations.

Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

This is a full time benefited position, working 8 hour day shifts, Monday Friday. This position reports to the Scripps Clinic in Torrey Pines and will have the opportunity to work in a full remote capacity upon successful training and completion of competencies, depending upon organization needs.

Position Pay Range: $20.46-$30.27/hour

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