Change Healthcare
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Patient Services Representative
Work Location:
- Fully Remote – U.S.
Position:
The Patient Services Representative will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals. Whether it be in a remote role or in our contact center when it is safe to be onsite again, the Patient Services Representatives will be responsible for handling inbound calls and providing a great customer service experience.
Core Responsibilities:
- Develop and maintain positive relationship with client
- Identify any problems/trends and communicate them to management for resolution
- Research and re-bill unpaid claims
- Research and resolve accounts appearing on Follow-up Reports.
- Meet current production, utilization, and quality standards.
- Assists in identifying current and/or potential billing issues specific to outstanding receivable
- Presenting data to appropriate parties and partnering to develop resolutions
- Ability to take patient phone calls and assist Customer Service when business needs arise
- Assist in other duties as assigned
Requirements:
- H.S. Diploma or GED
- A minimum of 2-year Customer Service experience required
- In depth knowledge of various insurance policies and procedures related to claim adjudication and payment processes.
Preferred Qualifications:
- Intermediate to Advanced working knowledge of MS Excel, MS Word and MS Outlook
- Strong customer service experience
- Ability to solve difficult problems in a timely manner with efficient resolutions
- Ability to work independently with minimal supervision
- Excellent written and oral communication skills
- Strong attention to detail
- Represents the office/organization in a positive manner; supports and encourages strong morale and spirit in his/her team.
- Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals and meet specific deadlines.
- Works well with others; ability to work with and communicate with individuals of varying disciplines.
Working Conditions/Physical Requirements:
- General office demands
- Remote office with high-speed internet
Unique Benefits*:
- Flexible work environments
- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
- Employee wellbeing programs and generous health plans
- Educational assistance programs
- US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
- Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
- Learn more at https://careers.changehealthcare.com
- *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.