If you’re the person who can take a frustrated patient, hear what they’re really saying, and turn a messy situation into a clean resolution, Midi wants you. You’ll handle high-touch calls, manage escalations with empathy, and keep the patient journey smooth across scheduling, care coordination, and billing in a digital-first environment.
About Midi Health
Midi is a mission-driven digital healthcare startup focused on improving women’s health through a modern, remote care model. They operate fast, lean, and human, with a strong emphasis on trust, accountability, and patient-centered service. This role sits in the middle of the action as a bridge between patients, clinicians, and internal teams.
Schedule
• Fully remote
• Phone-heavy role with high volume inbound and outbound calls
• Requires a quiet, distraction-free home workspace and reliable high-speed internet
• Works closely with cross-functional teams using Zendesk, an EHR system, and Google Workspace
What You’ll Do
• Serve as the first point of contact for patients, primarily via phone, with discretion, empathy, and follow-through
• Manage a high volume of calls related to patient support, service recovery, scheduling, and care coordination
• Resolve escalated concerns, complaints, or grievances with professionalism, compassion, and sound judgment
• Use service recovery protocols, escalating when appropriate to protect patient safety and experience
• Document interactions thoroughly and accurately in Zendesk and the EHR system
• Act as a patient advocate and liaison across departments to drive timely solutions
• Identify recurring issues and share feedback with leadership to improve the patient experience
• Maintain confidentiality and protect PHI across all platforms and communications
What You Need
• 5+ years in a high-touch, patient-facing role
• 2+ years using Zendesk (or similar ticketing system)
• 2+ years using Athena (or a comparable EHR)
• 2+ years using Google Workspace (required)
• Strong verbal and written communication with the ability to de-escalate and build trust quickly
• Strong judgment, critical thinking, and decision-making skills in escalated situations
• Bilingual (Spanish or another language) is a plus
Benefits
• Annual salary (based on experience)
• 100% remote work environment
• Health, dental, and paid time off benefits
• Opportunity to help shape workflows and processes in a fast-growing startup
If you’re ready for a remote role where your calm voice and sharp judgment directly improve patient outcomes, apply now.
You’re not just answering calls. You’re restoring trust.
Happy Hunting,
~Two Chicks…