If you’re the calm, capable voice who can take a frustrated patient from “I’m done” to “thank you,” Midi wants you. This is a high-touch, phone-heavy role in a digital-first startup where empathy, judgment, and tool fluency matter just as much as speed.
About Midi Health
Midi Health is a virtual care clinic focused on women in midlife, supporting perimenopause, menopause, and other 40+ health needs. They’re building a modern, patient-centered experience through telehealth, messaging, and streamlined clinical ops.
Schedule
• 100% remote, work from home
• Must have reliable high-speed internet and a quiet, distraction-free workspace
• Schedule not listed (full-time role)
What You’ll Do
⦁ Serve as the first point of contact for patients, primarily by phone, with empathy, discretion, and follow-through
⦁ Handle high volumes of inbound and outbound calls for support, service recovery, scheduling, and care coordination
⦁ Resolve escalated concerns, complaints, or grievances using service recovery protocols and escalate when needed
⦁ Document patient interactions accurately in Zendesk and the EHR
⦁ Act as a patient advocate and cross-department liaison to drive timely solutions
⦁ Identify patterns and opportunities to improve the patient journey, and share feedback with leadership
⦁ Protect confidentiality and uphold PHI standards across all systems and communications
⦁ Show up with compassion, accountability, respect, integrity, and trust (their core values)
What You Need
⦁ 5+ years in a high-touch, patient-facing role (healthcare or similar)
⦁ 2+ years using Zendesk (or comparable ticketing tool)
⦁ 2+ years using Athena (or comparable EHR)
⦁ 2+ years using Google Workspace (required)
⦁ Strong verbal + written communication and proven de-escalation skills
⦁ Strong judgment and decision-making in real-time, emotionally charged situations
⦁ Bilingual (Spanish or other language) is a plus
Benefits
⦁ Salary (based on experience)
⦁ Health, dental, and paid time off benefits
⦁ Fully remote environment
⦁ Opportunity to help shape processes and workflows in a fast-growing startup
Real talk: this role is not “answer phones.” It’s service recovery, care coordination, and emotional intelligence on a clock. If that’s your lane, it’s a strong fit.
Happy Hunting,
~Two Chicks…