If you’re built for high-touch patient support and you don’t flinch when someone’s frustrated, this one’s for you. You’ll be the bridge between patients, clinicians, and internal teams, resolving escalations fast and making the whole digital care experience feel human.
About Midi Health
Midi Health is a mission-driven digital healthcare company focused on improving women’s care through a modern, remote-first model. They combine clinical expertise with responsive operations so patients feel supported from the first call to the final follow-up. Midi is growing quickly and needs patient advocates who can keep standards high as the company scales.
Schedule
• Fully remote
• Quiet, distraction-free home workspace and reliable high-speed internet required
• Schedule and time zone expectations not specified in posting
• Fast-paced, digital-first environment with heavy phone support
What You’ll Do
⦁ Serve as the first point of contact for patients, primarily by phone, providing empathetic, discreet, and solutions-focused support.
⦁ Manage a high volume of inbound and outbound calls tied to patient support, service recovery, scheduling, and care coordination.
⦁ Handle escalated concerns, complaints, and grievances with calm professionalism, using service recovery protocols and escalating when appropriate.
⦁ Document patient interactions thoroughly and accurately in Zendesk and the EHR system.
⦁ Act as a patient advocate and cross-department liaison to drive timely resolutions and close communication gaps.
⦁ Identify recurring friction points and share insights with leadership to improve workflows and patient experience.
⦁ Protect patient confidentiality and uphold privacy standards across all tools, channels, and communications.
⦁ Represent Midi’s values of compassion, accountability, respect, integrity, and trust in every interaction.
What You Need
⦁ 5+ years of experience in a high-touch, patient-facing role.
⦁ 2+ years using Zendesk (or comparable ticketing software).
⦁ 2+ years using athenaHealth (or comparable EHR).
⦁ 2+ years using Google Workspace (required).
⦁ Excellent verbal and written communication skills with strong judgment and decision-making ability.
⦁ Proven experience de-escalating escalated patient concerns with discretion and empathy.
⦁ Bilingual (Spanish or another language) is a plus.
Benefits
⦁ Annual salary (amount based on experience).
⦁ 100% remote environment.
⦁ Health, dental, and paid time off benefits.
⦁ Opportunity to help shape processes and workflows inside a fast-growing healthcare startup.
If you know how to take a tense conversation and turn it into trust, this is a real impact role. Apply while it’s open.
You won’t just support patients. You’ll protect the experience.
Happy Hunting,
~Two Chicks…