SUMMARY
This position is looking for skilled call center candidates at our site in Norwood, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote including 2-6 weeks of training and should be located close enough to our site for on-site training as needed. This position is an overnight shift and has availability to work Mon, Tues, Wed, Sat. 9:30p-8a with hourly pay incentives. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!
Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access and understanding.
EDUCATION/LICENSES/CERTIFICATIONS
- High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
- A bachelor’s or other non-clinical degree combined with an interest in healthcare
EXPERIENCE
- A minimum of one year in a clinical or customer service setting preferred.
- Computer experience required with the ability to use word processing and spreadsheet programs.
- Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
- High- volume call center experience preferred.
SKILLS
- Able to communicate in a professional and appropriate manner.
- Strong interpersonal, customer service, time management, and organizational skills required.
- Working knowledge of patient related documents preferred.
Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.
Benefits Include:
· Up to 8% company retirement contribution,
· Generous Paid Time Off
· 10 paid holidays,
· Paid professional development,
· Generous health and welfare benefit package.
Organization
Internal Medicine
Primary Location
Norwood MA
Schedule Mon, Tues, Wed, Sat. 9:30p-8a
Job
Practice Support Staff
Job Level
Entry Level
Job Type Regular Full Time – 40 Hrs. (Full Time Benefit Eligible)