Employer: Change Healthcare
The role is responsible for communicating by phone with patients or insurance companies for the purpose of collecting and managing accounts receivable. The Patient Service Level 2 ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Service Level 2 provides outstanding customer service and collection activities through efficient, effective communication and resolution of the outstanding accounts receivable balance.
Must be willing to work flexible hours as late as 8pm
Minimum Requirements:
- 1+ years of medical revenue cycle experience.
- Experience with patient information/claims system reimbursement processes.
- High school diploma or GED required.
Essential Functions:
- Handles patient and insurance inquiries associated with specific patient accounts, including identification and resolution of billing discrepancies when reviewing the account.
- Effectively communicates with inbound and outbound guarantors/patients or insurance companies as to the status of the account and answers questions or inquiries efficiently.
- Adheres to HIPAA, PCI, and Change Healthcare Policies and Procedures.
- Answers or makes inbound/outbound calls in a fast-paced environment; handles difficult situations while maintaining quality customer service and expected
- Responsible for working self-pay or insurance receivables and related payments for the client. Effectively work accounts receivable to optimize cash flow and to meet organizational financial goals and objectives.
- Establishes budget plans or payment arrangements with established guidelines and policies.
- Accurately documents all follow-up activities pertaining to each specific account in the CHC Workflow tool(s) concisely, completely and/or takes action in the client system as directed.
- Handles escalation calls/accounts as necessary and appropriately de-escalates call to ensure patient/client satisfaction.
- Accepts special projects, assignments and instructions in a professional manner, and sees them through to completion of identified goals.
- Performs tasks conscientiously and thoroughly while adhering to established goals and objectives.
- Responsible for updating patient demographics and insurance information.
- Responsible for working correspondence, edits and aged account receivable and identifying problem accounts to CHC leadership.
- Responsible for resolving and/or appealing denials and rejections. Responsible for identifying billing/system/collections issues or trends and reporting them to management.
- Assisting other representatives with client and/or procedural related questions.
- Meets productivity and accuracy standards as established by management.
- Other duties as assigned by the Change Healthcare Leadership members.
Critical Skills:
- Thorough knowledge and understanding of healthcare billing and collection practices and methodologies in an automated environment. Knowledge of healthcare billing and/or collections practices. Working knowledge of insurances and general reimbursement types: PPO, HMO, Indemnity, Medicare, Medicaid, Workers’ Compensation.
- Must possess excellent customer service and communication skills along with good math skills, ability to read, understand and follow verbal and written instructions; possess basic computer skills (Internet Explorer, Microsoft Outlook, Microsoft Word and Microsoft Excel).
Additional Knowledge and Skills:
- Dependable
- Professional phone etiquette
- Ability to multi task in a fast-paced environment
- Negotiation and problem-solving skills
- Time management and organizational skills
- Display a positive attitude
- Effective written and oral communication skills
- Strong interpersonal skills.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Full time
R22518
About Us
Here at Change Healthcare, we’re creating a strong and more efficient healthcare system, and we want motivated and passionate people to help us continue to bring new and innovative ideas to life. It takes teams of talented individuals working together to accelerate our journey toward improved lives and healthier communities and really make an impact.
If you’re looking to maximize your potential and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.
Our core values to Pursue Purpose, Champion Innovation, Earn Trust, Be Agile, and Include All drive everything we do. Are you ready to join our cause and Make a Change?
Empower Your Future. Make a Difference.
At Change Healthcare, we understand that diversity and inclusion are at the very core of our culture. By celebrating diversity and fostering an inclusive environment we enrich our team member experience, broaden our thinking, and increase our ability to innovate and grow in an ever-changing healthcare industry.