Patient Recruitment Specialist – Call Center

Artemis Research is a leading principal investigator- and patient-focused clinical research company dedicated to advancing medical treatments. Established in 2008 by colleagues who bring more than 50 years of combined research experience, Artemis specializes in Psychiatry/Neurology, Internal Medicine, and Women’s Health studies. With multiple locations serving Southern California, including San Diego and Riverside, each Artemis site is fully equipped to conduct complex clinical research trials. Together with Headlands Research, we are building the best clinical trial company in the world. We’re an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant outreach and participation. Founded in 2018, Headlands Research is in high growth mode; we operate 15 clinical trial sites in the US and Canada and have rapid expansion plans.

Want to be a part of a growing company that’s making a difference in our world? Look no further than Artemis Institute for Clinical Research! You’ll enjoy a friendly and exciting culture with opportunities for growth and advancement. We offer the following generous benefits to our full-time employees:

• A range of PPO and HMO medical plans
• PPO and HMO dental plans
• Vision coverage, long term disability plan, and life/AD&D coverage
• 401k plan
• Paid holidays and paid time off
• A welcoming work environment

The Role

Under the supervision of the Patient Recruitment Manager, the Patient Recruitment Specialist will work in a call center setting and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.

Position Type: Full-time

Pay Range: $20-$25/hr; plus bonuses

Location: Remote

Travel: 0%

Work Schedule: Monday-Friday 8:30 AM – 5:00 PM

Responsibilities

• Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
• Develop and maintain working knowledge of assigned medical indications
• Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross-functional team members
• Attend and contribute to department meetings

Qualifications

• Bachelor’s degree, Associate’s degree or equivalent preferred
• Prior experience delivering excellent customer service is required; call center experience a plus
• Medical terminology knowledge a plus
• Bilingual (Spanish/English) a plus
• Prior inside sales experience a plus
• Experience with Salesforce a plus
• Passion for communicating to people
• Possess exceptional organizational skills and attention to details
• Display excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities, workloads and priorities
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
• Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
• Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics