To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas, Florida, and Washington
Under the current approach, treatment of mental health conditions and substance use disorders is limited to what an individual can afford and/or what insurance will pay for. This narrow-minded approach ignores many of the contributing factors that lead to these conditions and fails to address key elements necessary for sustained recovery adequately. At Eleanor, we are rethinking treatment and serve as the only tech-enabled, evidence-based care provider focused on managing the overall health and total cost for individuals with mental health needs & substance use disorder. Instead of entering into a fee for service agreements with payers, we provide whole-person care through value-based partnerships that afford us the flexibility to meet members where they are and to provide the diverse array of services necessary to help them feel better and achieve long-term recovery.
If you are passionate about helping people live amazing lives, come join us! This is an opportunity to be part of a team that plays a critical role in proving that we can raise the standard of care for mental health and substance use disorder.
Candidate Responsibilities:
This role will report to the Outreach & Engagement Supervisor. Specifically, you will be asked to:
- Perform initial and ongoing outreach to a prequalified cohort of potential members on a regular cadence with the goal of engaging these members in care at Eleanor Health.
- During outreach efforts you will:
- Provide appropriate information, education, and explanation of Eleanor Health services to potential members. This requires a comprehensive understanding of Eleanor Health’s mission, values, and care model and the ability to communicate its value in a clear, compassionate way.
- Utilize motivational interviewing techniques to understand the needs and barriers to care for assigned potential members, and work cross-functionally with other team members and care teams to address these needs & remove barriers.
- Support potential members in expressing their thoughts & feelings and appropriately manage/escalate medical or behavioral health crises that arise.
- Track all interactions with potential members in a centralized CRM platform (Salesforce) with high-quality documentation and attention to detail.
- Understand how insurance works and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility.
- Once a potential member enrolls in care at Eleanor, collaborate with clinic & care team members to facilitate an excellent pre-visit experience, including verifying insurance, communicating patient cost sharing responsibility, supporting with pre-visit paperwork, and ensuring all questions are answered.
Candidate Qualifications::
- Minimum of two (2) years customer service experience required, preferably in a healthcare setting
- 1-2 years of patient outreach & engagement experience or similar background requiring initiating patient/customer relationships built on trust
- Typing skills of 40 wpm or better
- Experience working with Salesforce and Athena or other EMR preferred
- Strong interpersonal and written communication skills, and active listening abilities
- Be highly motivated and self-directed with the ability to toggle between phone calls, documentation, and collaboration with other team members
- Adapt to frequently changing policies
- Open availability to work Monday-Friday 8AM EST – 8PM EST with a choice of 30 or 60 minute lunch
- This position is remote and requires a quiet, dedicated work environment and a hardwired, high-speed internet connection. (Ethernet cable)
- Enjoy working in a fun, fast-paced, team-centered environment
Compensation & Benefits:
The total target compensation range for this position is $20-22 an hour. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.
Eleanor Health offers a generous benefits package to full-time employees, which includes:
- Flexible time off that includes 80 annual hours of PTO accrued monthly + 10 wellness days granted on day 1 – unplug, relax, and recharge!
- 9 observed company holidays + 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
- Wellness Days – In lieu of “Sick Time” which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life.
- Fully covered medical and dental insurance plan, with affordable vision coverage.- We are a health first company, and we strive to make our plans affordable and accessible
- 401(k) plan with 3% match. We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
- Short-term disability- We understand that things happen, we want you to feel comfortable to take the time to get better.
- Long Term Disability – Picks up where Short Term Disability leaves off.
- Life Insurance – Both Eleanor and employee-paid options are available.
- Family Medical Leave- Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that they or a family member/significant other might be facing.
- Wellness Perks & Benefits-Mental Health is important to us and we want our employees to have the accessibility they deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
- Mindfulness App Reimbursement
- 1 year subscription to TalkSpace
- Paid Membership to Health Advocate, One Medical, and Teladoc
About Eleanor Health:
Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.
To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas, Florida, and Washington, delivering care through population and value-based partnerships with Medicare, Medicaid, and employers.
If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply
