Position Overview: We are now looking for a Patient Onboarding Specialist to support the remote onboarding process for new patients utilizing our flagship device, the PortableConnect. Our Patient Onboarding Specialists play a crucial role in creating a positive patient experience at the beginning of their healthcare journey with our device. The Patient Onboarding Specialist reports directly to the Remote Onboarding Administrator. This is a full time, remote position with a Monday – Friday, 11:00am – 8:00pm EST schedule.
Responsibilities:
- Manage and support ROMTech’s remote pre-op patient onboarding process via telehealth technology.
- Perform all service agent responsibilities in accordance with established company protocols.
- Schedule patient follow-up appointments as necessary through our ERP & CRM systems.
- Continually exhibit excellent customer service skill to both external and internal patients.
- Utilize automated systems to log and retrieve information within our CRM platform.
- Complete supporting paperwork and data entry, as required.
- Effectively assist patients by solving technical problems that may arise with the PortableConnect and/or other ROMTech devices.
- Identify and escalate difficult customer situations to the appropriate individual(s).
- Consistently track customer information accurately and appropriately.
- Coordinate and schedule appointments for new patients based on their needs and availability, working closely with schedulers and other team members.
- Serve as a point of contact for patients, addressing any questions, concerns, or issues they may have throughout the onboarding process.
- Collaborate with other healthcare team members, such as Field Clinicians, Schedulers, and Customer Service Agents, to ensure a seamless patient experience.
- Follow up with patients after their initial onboarding to ensure their needs were met and address any post-visit questions and/or concerns.
- Complete any ad-hoc duties as assigned.
Requirements:
- Demonstrated ability to work cross-functionally within an organization.
- Experience in healthcare preferred.
- Ability to work independently in a remote, fast-paced environment.
- Must be assertive, confident, and adaptable.
- Top notch communications skills (both verbal and written).
- Excellent computer skills (Office 365, ERP, CRM, etc.).
- Excellent organizational skills.
- Ability to handle multiple tasks and deadlines.
- Experience with confidential data.
- Strong interpersonal skills (e.g., active listening, communication, teamwork, patience, empathy, and the natural ability to assess the temperament of a situation and react accordingly).
If this sounds like an exciting opportunity to embark in the next chapter of your career, please respond and include:
- A cover letter detailing why you are an ideal fit for this job
- An up-to-date resume
Candidates who send resumes without the requested cover letter will not be considered.