Patient Intake and Billing Coordinator (bilingual Eng/Sp)

Kaia is a mission-focused health technology company.

Our story began in 2016, when our founders Konstantin Mehl and Manuel Thurner, set out on a mission to bring affordable and accessible relief to millions of people with chronic conditions. No strangers to chronic pain themselves, they decided to innovate ways to remove the obstacles many people experience in getting the leading-edge care they need in order to live their best lives.

How do Kaia apps work? Kaia uses a dynamic AI-powered algorithm. Our programs are based on multimodal rehabilitation, a holistic approach to managing chronic conditions. Our users have easy access via smartphone and tablet to our programs for MSK and COPD using this evidence-based approach.

Five years into our story, we are a leader in digital therapeutics, with 500,000+ users worldwide. Having raised $125 million from investors such as Optum Ventures, idInvest, and Balderton Capital. We are poised to create a global footprint in digital self-care; Kaia is patient empowerment made easy.

The regulatory landscape is quickly adapting to the digital ecosystem. Therefore, our mission and strategy bring new opportunities for exceptional talent to join our journey. With over 200 “Kaianeers” spread across the globe, we need now, more than ever, specialized talent to help take our mission further.

Kaia Health is seeking a Patient Intake and Billing Coordinator. This role is essential in our patient care experience, with a focus on managing patient intake processes and overseeing the billing cycle for telept services. The ideal candidate will be proficient in English and Spanish, have a background in healthcare administration, particularly in physical therapy, and possess strong communication skills, an understanding of billing procedures, and knowledge of insurance policies related to physical therapy.

The role encompasses:

Manage patient intake, providing support to ensure clear communication for patients who speak English and Spanish.
Verify patient insurance coverage for Kaia services, offering explanations of benefits and costs.

Coordinate with physical therapists and provide bilingual assistance in ensuring accurate and timely documentation for billing.
Process billing transactions related to physical therapy services, including claims submission to insurance companies
Address unpaid claims and handle billing inquiries from patients and insurance companies

Maintain precise records of patient accounts and billing procedures for Kaia’s services.
Schedule, confirm, and remind patients of their appointments.
Assist physical therapy patients with inquiries

Adhere to healthcare regulations and maintain patient confidentiality as per HIPAA guidelines

What you need for this position:

Bachelor’s Degree in Marketing, Communications, Journalism, English, Public Relations, or a related discipline.

Experience with the creation, analysis and optimization of successful CRM campaigns for mobile apps across the entire journey (activation, engagement and retention).
Experience in patient intake and billing coordination, preferably in a physical therapy or related practice setting.
Bilingual proficiency in English and Spanish.

Familiarity with medical terminology, insurance policies, and billing procedures, ideal if specific to musculoskeletal conditions.
Proficiency in EHR and billing software
Strong communication skills for effective bilingual interaction with patients, therapists, and insurance representatives.

Detail-oriented with pride in organizational skills, capable of multitasking in a fast-paced, digital health environment

The range of the base salary is $52,000-62,000, which is just part of our competitive compensation/benefits package (more details listed below!) Please note that individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

***Please note that Kaia Health only hires in the following US states: New Hampshire, Colorado, Arizona, North Carolina, Illinois, Texas, Massachusetts, South Carolina, Connecticut, Florida, California, Indiana, Virginia, New Jersey, New York, Georgia, Michigan

Some of the benefits of being a Kaianeer:

You can directly influence the future of digital health in a team of industry experts and digital shapers.
You will work alongside serial entrepreneurs (previously founded and scaled another startup, Foodora).

You’ll enjoy accessible leaders, a hybrid (home/office) or remote work environment, and flexible vacation and working times.
We support your professional development and have a budget and PTO set aside for you just for that!
Happy hours, team events, and knowledge-sharing sessions.

Join us if you’re looking for an entrepreneurial adventure and an exciting place to grow personally and professionally.

What we offer in the US:

A competitive salary

100% 401k match up to 5% of yearly base salary, with vest starting on day 1
Kaia offers Health care options where employees are 100% covered and dependents are 75% covered
Flexible PTO policy

Parental leave coverage up to 4 months-eligible on day one
Ability to work 100% remote + access to HQ in NYC and coworking spaces across the US (and Europe!)
Team events & Offsites in both US and Europe

$1,500 annual personal development budget + 4 days off per year to dedicate to personal development
Choice of several Macbook or Lenovo laptops
$600 for ancillary equipment