Patient Forms Specialist

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Patient Forms Specialist to join our Pre-Care team.

This role requires travel into our Lake Success, NY or Orlando, Florida office on a quarterly basis.

Department & Position Overview:

Our program enables patients to hire someone they know and trust to care for them, and this role is crucial in helping them start on the program as quickly as possible.

Patients and caregivers have a variety of forms to complete and hoops to jump through before they are allowed to start the program. This role is crucial in helping that process be as efficient as possible, sending and tracking forms appropriately, interfacing with insurance companies and collaborating with colleagues on the Intake Team.

We aim for an exceptional experience for all our patients and caregivers, integrating technology as much as possible to eliminate paperwork and delays.

Every Day You Will:

Receive forms for patients and caregivers via email and fax and process those forms
Processing consists of uploading, logging, saving, and filing forms
Notify the necessary parties through verbal and written communication about form status and steps necessary to correct form
Determine the correct insurance company to send forms to and communicate updates with Intake representatives
Communicate with insurance representatives via phone, email, and fax to help forms move along
Complete training on our Intake process to better support efficiency and be on board with team goals
Support enrollment of new client cases across the entire Intake Department, sharing this responsibility with two others in a similar capacity
Ideal Candidate Will Possess:

Must be efficient and reliable
Exceptional attention to detail
Excellent written and verbal communication
Able to interface with insurance representatives with poise and patience
Supportive communication with colleagues on the Intake Team, helping them meet their monthly goals by filing forms in a timely manner
Proficient computer, phone knowledge. Intermediate to advanced typing skills
Experience with data input, scheduling and document uploading
Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Salary Range
$18—$23 USD