Patient Experience Agent (Part-Time)

First Stop Health provides care that people love®with our convenient, high-quality and confidential virtual care solutions – Telemedicine, Virtual Mental Health and Virtual Primary Care.  We help our patients save time and money through compassionate care that’s available 24/7 via app, website or phone.   

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided. 

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company’s commitment to employee financial well-being. The FSH membership benefit is another added perk for employees and provides Virtual Urgent Care, Virtual Mental Health, and Virtual Primary Care from their very first day! 

Job Description: 

First Stop Health is seeking an experienced, innovative and detail-oriented Patient Experience Agent who will provide outstanding customer support to our members. Join an innovative 2x Inc 500 telemedicine leader with the mission to make healthcare more affordable and accessible for people. 

The schedule is approximately 24-28 hours per week. The ideal candidate is available to work a variety of shifts during weekdays and weekends. Afternoon, evening, and weekend availability is required.  

• We need someone with flexible availability to cover day and evening shifts during the week and weekend. We schedule a mix of short (approximately 4 hours) and longer shifts (up to 10 hours)
• We are specifically looking for someone with availability weekdays between 11am and 10pm CT and weekends between 9a and 10pm CT
• The first few months of coverage will be working on our phone intake team

Responsibilities:  

• Providing our members with a fantastic customer service  experience 
• Taking calls from our members and completing intake process 
• Exceptional verbal and written communication skills 
• Excellent organizational and interpersonal skills 
• Ability to work independently in a deadline-oriented environment 
• Advanced level computer skills in Microsoft Office 
• Some college courses completed 
• Bilingual (Spanish) a plus 
• Maintain and improve processes by following standards, policies and procedures, as well as recommending new approaches 
• Stay informed on related industry trends, news stories sand the competitive landscape  

Requirements:  

• 2+ years of experience engaging with (and “wowing”) customers 
• Experience in a call center setting or medical office preferred 
• Exceptional verbal and written communication skills 
• Excellent organizational and interpersonal skills 
• Ability to work independently in a deadline-oriented environment
• Advanced level computer skills in Microsoft Office 
• Some college courses completed is preferred, HS diploma or GED required
• Bilingual (Spanish) a plus