If you’re good at helping people say “yes” when they’re scared, uncertain, or overwhelmed, this role is for you. Clover needs someone who can educate patients and caregivers on in-home care, handle objections with empathy, and guide enrollment from first conversation to consent, all while keeping documentation clean in the EMR.
About Clover Health
Clover Health is reinventing health insurance by combining data and human empathy to improve member outcomes. Clover Care Services supports members through clinical Clover Home Care teams and works with aligned providers to improve quality. Their platform is proactive, tech-enabled, and built to bring better care to people who need it most.
Schedule
- Full-time
- Remote (USA)
- Remote-first culture with cross-team collaboration
What You’ll Do
⦁ Outreach patients and caregivers to explain the benefits of home-based care (clinical, emotional, and logistical)
⦁ Build rapport with hesitant patients, address concerns, answer questions, and guide them toward enrollment
⦁ Use motivational interviewing and patient-centered communication to support decision-making
⦁ Review incoming referrals and conduct timely outreach to eligible patients
⦁ Manage enrollment end-to-end: eligibility checks, paperwork, and consent collection
⦁ Coordinate with care teams, discharge planners, physicians, and social workers to maintain continuity
⦁ Reconnect with undecided patients to continue relationship-building until they’re ready
⦁ Document outreach, barriers, and enrollment status accurately in EMR systems (Athena preferred)
What You Need
⦁ High school diploma or equivalent (associate or bachelor’s in a related field preferred)
⦁ 1–3 years in healthcare outreach, patient education, admissions, or another patient-facing role
⦁ Strong verbal and written communication with a persuasive, empathetic approach
⦁ Ability to explain medical and logistical info in plain, patient-friendly language
⦁ Confidence handling objections and navigating sensitive conversations
⦁ Comfort working in EMR systems (Athena a plus)
⦁ Familiarity with motivational interviewing or patient-centered communication (preferred)
⦁ Passion for helping vulnerable or underserved populations access care
⦁ Bonus: experience in home health, hospice, managed care, or chronic condition programs
⦁ Bonus: bilingual (especially Spanish)
Benefits
⦁ Base salary range estimate: $47,000–$64,400 (final pay based on equity, market, experience, and qualifications)
⦁ Performance-based bonus program, equity opportunities, and 401(k) matching
⦁ Comprehensive medical, dental, and vision coverage
⦁ Mental health support, No-Meeting Fridays, monthly company holidays, and flexible time off
⦁ Learning programs, mentorship, and professional development funding
⦁ Employee Stock Purchase Plan (ESPP)
⦁ Office setup reimbursement
⦁ Monthly cell phone and internet stipend
⦁ Paid parental leave for all new parents
If you’re equal parts patient advocate and persuasive guide, this is a meaningful remote role where your conversations directly translate into better care at home.
Happy Hunting,
~Two Chicks…