Position Purpose: Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues.
- Address member inquiries/request received via telephonic outreach
- Schedule deliveries for patients, adhering to accreditation and board of pharmacy requirements
- Maintain up to date knowledge of inter escalation process to adequately communicate urgent patient needs
Education/Experience: High school diploma or equivalent. Computer skills and ability to learn new systems. Customer service, Microsoft office and ability to multitask experience.
License/Certification: Registered Pharmacy Technician in the state of Missouri only.
THIS IS A MID-SHIFT POSITION. HOURS WILL BE FROM 1:30PM-10PM EST.
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