Two Chicks With A Side Hustle

Alpaca Audiology is looking for an individual who has proficiently mastered every aspect of a Contact Center: Inbound, Outbound, Lead Generation, Social Media, and Retention.

Position provides competitive base pay plus commission (reflected in salary range).

Hybrid positions may be available with experience and background in the field.

Responsibilities

  • Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
  • Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
  • Ability to multi-task and prioritize tasks effectively and efficiently
  • Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
  • Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
  • Ability to support to all levels of management in all areas

Requirements

  • HS Diploma or higher.
  • Call center, customer service/sales experience.
  • Proficiency with technology/software applications.
  • Must be proficient in Excel.
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Track record of over-achieving quota
  • Strong phone presence and experience making over 100 of calls per day
  • Experience working with a CRM and multiple systems
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-Sufficient and passionate about success

Sonova is an equal opportunity employer.

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