Patient Care Concierge

About Us

Allara is a digital healthcare company on a mission to fix the experience for the millions of women living with hormonal, metabolic and gynecological conditions, starting with a care management platform for Polycystic Ovary Syndrome (PCOS). We’re addressing the broken patient experience for the 1 in 10 women with PCOS by providing a mix of medical and lifestyle interventions all in a convenient online platform.

Allara is led by an experienced women’s healthcare founder and backed by leading venture capital firms, including Global Founders Capital and Great Oaks, and marquee angel investors and industry advisors that include the founders of Away and ZocDoc.

About the Role

Allara is looking for a Patient Care Concierge to join our team to support our patients as well as our practitioners. We believe patient experience is one of the most important and essential roles in our company. For that reason we are looking for someone that can help us to fulfill our mission of building a better women’s healthcare experience. You will work with both patients and providers to ensure our patients are getting the care they need.

As a Patient Care Concierge you will:

Deliver amazing service to our patients by communicating through messaging, email and phone
Support our clinicians with patient coordination as well as actively seek to improve the provider workflow
Provide ongoing case management and chart reviews to ensure patients are ready for their appointments
Answer user questions about our product and provide personalized online appointment booking support
Work with patients and providers to make sure their medical needs – including laboratory orders and prescriptions – are being fulfilled
Triage calls from pharmacies, external providers and insurance companies
Relay customer insights to support product development
Provide other duties as assigned
What we’re looking for:

A background in customer facing roles, with a preference for experience with healthcare
Strong attention to detail – you won’t let any patients or tasks fall through the cracks
Dedication to delivering excellent patient service in the pursuit of better healthcare outcomes
Problem-solving skills to help find creative solutions to patient needs
Excellent written and verbal communication skills
Empathy for patients and commitment to work with discretion as you would be working with sensitive data
Prior experience with working remotely in a healthcare setting
Strong computer skills, including the ability to simultaneously navigate an EMR and other tech platforms
Reliable internet connection, computer or laptop and a quiet space to work
Helpful experience and skills:

Experience working with sensitive health information
Experience as a medical assistant, in social work, nursing, public health or related field
Knowledge and ability to read and understand medical notes to support patient follow up
Experience in insurance navigation, claims advocacy, medical billing and prior authorizations is helpful
More info about the role:

100% remote and can be done anywhere (though the company is based in NYC)
Part-time and hourly to start (20 hours per week), with the opportunity to convert to a full-time role
Weekend shifts may be necessary based on scheduling needs