Patient Billing Representative

Description

TASKS AND RESPONSIBILITIES:

• Takes inbound phone calls to our clients to obtain patient billing information.
• Sort incoming return patient mail and return patient statements with info electronically.
• Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.
• Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
• Performs adjustments on accounts and recommends necessary changes to the supervisor.
• Completes all weekly / monthly reports according to schedule.
• Performs other tasks as assigned by the supervisor to support the goals of the organization.

Qualifications

Skills

Preferred

English written/verbal

Intermediate

Communication Skills

Intermediate

Behaviors

Preferred

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Goal Completion

: Inspired to perform well by the completion of tasks

Self-Starter

: Inspired to perform without outside help

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

1 year:

Collections Experience

1 year:

Call Center Experience

1 year:

Medical Billing

3-5 years:

Customer Service