Patient Access / Customer Service

DivisionEmory Healthcare Inc. Campus LocationAtlanta, GA, 30345 Campus LocationUS-GA-Atlanta DepartmentContact Center Job TypeRegular Full-Time Job Number128985 Job CategoryClerical & Administrative ScheduleOther Standard Hours40 Hours Hourly MinimumUSD $15.95/Hr. Hourly MidpointUSD $19.94/Hr.

Overview

Grow your career with an employee-empowered health care organization who offers life-saving, innovative care. Our compassionate and skilled teams are what set us apart from other health care systems. 

Emory Healthcare is currently hiring Patient Access Engagement Liaisons for our Operator Services and Contact Center departments.

• Work from home opportunity!
• Base pay for entry level starts at $18.
• Incentive of $3,000 annually available, based on performance, resets each month.
• Up to 15% increase in base if you choose to advance.
• Progress at your own pace – not depending on an opening.
• Additional promotion opportunities available after 6 months.
• Employee Referral Bonus up to $500 per person.

Description

POSITION SUMMARY:

• Promoting a positive patient and family experience and maintaining the image of Emory Healthcare.
• Monitoring access issues with provider schedules that affect patient satisfaction, and communicating issues to team leader.
• Accurately verifying patient demographics and insurance coverage.
• Performing general scheduling, registration, messaging and customer service duties.
• Accurately verifying patient demographics and insurance coverage.
• Performing general scheduling, registration, messaging and customer service duties. Contact Center
• Answering phones efficiently, providing timely and courteous access to the system.
• Proactively monitoring and responding to communication requests on work queues.
• Effectively use resources to provide the right response to callers with quick thinking and a calm manner.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent preferred.
• Twelve (12) months experience in a high volume customer service call center or contact center environment is required.

Additional Details

ADDITIONAL REQUIREMENTS: Must be able to maintain quality scores of 85% or above, schedule adherence within established guidelines, complete training exams with a passing score, proficient in a minimum of 8 sections/skills, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.

PHYSICAL REQUIREMENTS: (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting,  Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work  tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases  Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.