Troubleshoot and resolve technical issues promptly, maintaining high levels of partner satisfaction.
Assist with support escalations effectively, working closely with internal teams to find solutions.
Assist partners with API integrations, providing technical expertise and troubleshooting assistance.
Build and maintain strong relationships with key partners, fostering collaboration and mutual success.
Collaborate with cross functional teams including product, development, success and customer care to provide feedback and act with partner advocacy mindset
Understand team KPI’s and be able to meet expectations of targets for implementations and support
Qualifications
2+ years of experience in technical implementations, professional services, technical support, or similar role within the SaaS industry.
Proficiency in technical implementations, API integrations, and troubleshooting technical issues.
Proficient project management skills with the ability to manage multiple projects and priorities simultaneously.
Excellent communication and interpersonal skills, with a customer-centric mindset.
