Support insurance partners nationwide as the go to problem solver for policy, billing, and audit questions. This remote Partner Specialist role is ideal if you enjoy owning relationships, handling complex issues with confidence, and being the trusted subject matter expert partners rely on.
About Pie Insurance
Pie Insurance helps small businesses thrive by making commercial insurance more affordable and easier to manage. They use technology, data, and a customer focused approach to simplify workers compensation coverage. As part of the partner team, you will help keep partners informed, supported, and connected throughout the policy life cycle.
Schedule
- Full time, remote role within the United States (territories excluded)
- Standard weekday business hours with clear service level expectations
- Requires reliable, high speed internet and comfort working in multiple online systems
- Regular attendance and punctuality are essential to support partners and internal teams
What You’ll Do
- Serve as a subject matter expert for partner policy customer service, billing, and audit related questions
- Manage all stages of the partner policy life cycle, including setup, changes, billing adjustments, audits, and renewals
- Build and maintain strong relationships with assigned partners and internal teams to support consistent, clear communication
- Respond to partner inquiries across phone, email, and platform channels while meeting or exceeding established SLAs
- Proactively identify, investigate, and resolve policy issues or roadblocks at any point in the life cycle
- Handle escalations from internal teams and cross functional partners, including root cause review and resolution updates
- Analyze data and trends to spot recurring issues and recommend process improvements
- Provide tailored solutions that balance partner needs with company guidelines and procedures
- Model strong communication skills by closing the loop, following up, and giving and receiving feedback with empathy
- Support a collaborative environment by considering stakeholder needs and helping build buy in for new ideas and solutions
What You Need
- High school diploma or GED required; college coursework or a degree preferred
- At least 2 years of customer service experience
- At least 1 year of operational support experience in a fast paced setting highly preferred
- Experience with data analysis and a basic understanding of workers compensation operations required
- Ability to clearly communicate in writing and verbally, present your own views directly, and handle feedback professionally
- Comfort questioning assumptions, learning from mistakes, and continuously raising your own performance bar
- Strong problem solving skills, with the ability to work through simple to moderately complex issues independently
- Ability to design win win solutions and challenge the status quo using creativity and sound judgment
- Proven ability to build collaborative working relationships and respect individual and cultural differences
- Familiarity with G Suite, Salesforce, and collaboration tools such as Slack
Benefits
- Base compensation range: 23.50 to 28.00 dollars per hour
- Competitive cash compensation
- Equity in the company
- Comprehensive health coverage
- Generous paid time off
- Future focused 401k match
- Generous parental and caregiver leave
If you enjoy being the calm, knowledgeable point of contact who keeps partners informed and supported, this role is worth pursuing.
Happy Hunting,
~Two Chicks…