Customer Content Overnight Specialist - Two Chicks With A Side Hustle

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Customer Specialist – Press Release Distribution

The overnight shift is a four on, four off rotation. The hours are 9:30p-7:30a ET during the rotation.

The Customer Specialist in PR Newswire’s Customer Content Specialist division is a critical customer-facing position, a person adept at multi-tasking across numerous platforms in order to handle customer enquires in a professional and efficient manner. This person will be clear and concise in their verbal and written communication and highly knowledgeable in PRN products and services. This Customer Specialist will understand the customer’s needs and meet their expectations every time, while providing professional and consultative service via the telephone, online chat and email.

As a Customer Content Specialist, you will work with Cision’s clients who are utilizing PR Newswire to distribute their press release. This includes counseling clients on products and industry best practices while ensuring their press releases are distributed accurately and on time.

On a daily basis, you’ll be responsible for setting up press release orders, counseling clients on distribution and services, answering incoming phone calls, preparing press releases for distribution (proofreading, formatting, industry coding), and handling general client follow up.

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We’re looking for a candidate who has the ability to:

Excel under pressure in a deadline-driven environment

Prioritize tasks to meet client expectations, including proofreading press releases for accuracy
Provide superior customer service
Learn new technology and operating processes quickly

You will be a good fit if you have:

Excellent customer service and communication skills (service industry background a bonus)
Attention to detail and experience with proofreading
Ability to handle multiple tasks in a fast-paced, deadline-driven environment

Proficiency in Microsoft Word, Excel, and Web applications (along with basic keyboarding skills)
College degree is preferred (B.A. in Communications, Public Relations, English, or related field a plus)
The overnight shift is a four on, four off rotation. The hours are 9:30p-7:30a ET during the rotation.